Privacy Policy

At Blackwave, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Last Updated: November 1, 2023

1. Introduction

Blackwave ("we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website at blackwave.tech or use our lead generation services (collectively, our "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On our website and through our Services.
  • In email, text, and other electronic messages between you and our Services.
  • When you interact with our advertising and applications on third-party websites and services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

  • Account Information: When you register for an account, we collect your name, email address, phone number, company name, job title, and other contact information.
  • Payment Information: If you make a purchase, we collect billing details, credit card information, and billing address. Note that we use third-party payment processors who collect and process payment information according to their own privacy policies.
  • Communications: Information you provide when you contact us for customer support, provide feedback, or otherwise communicate with us.
  • Lead Generation Requirements: Information about your target audience, ideal customer profile, and campaign preferences that you provide to help us generate leads for your business.

2.2 Information We Collect Automatically

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Data: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
  • Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information, please see the "Cookies and Tracking Technologies" section below.

2.3 Information We Collect From Third Parties

We may collect information about you from third-party sources, including:

  • Business Partners: We may receive information about you from our business partners, such as when they co-sponsor an event or promotion with us.
  • Data Providers: We may obtain information from third-party data providers to enhance our lead generation capabilities and improve our Services.
  • Social Media Platforms: If you choose to connect your social media account to our Services, we may collect information from these platforms in accordance with your privacy settings on those platforms.

3. How We Use Your Information

We use the information we collect about you or that you provide to us for various purposes, including:

  • To provide, maintain, and improve our Services.
  • To process and fulfill your requests, including to generate leads for your business.
  • To communicate with you about your account, respond to inquiries, and provide customer support.
  • To send you technical notices, updates, security alerts, and administrative messages.
  • To send you marketing communications about our products, services, offers, promotions, and events, and other news or information about us and our partners.
  • To personalize your experience with our Services and provide content and features that match your profile and interests.
  • To monitor and analyze trends, usage, and activities in connection with our Services.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Blackwave and others.
  • To comply with legal obligations and enforce our terms of service and other legal rights.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

4. Sharing Your Information

We may share your personal information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as:

  • Data storage and hosting providers
  • Payment processors
  • Customer relationship management systems
  • Email and communication service providers
  • Analytics providers

4.2 For Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 For Legal Reasons

We may disclose your information if we believe in good faith that such disclosure is necessary to:

  • Comply with relevant laws or to respond to subpoenas, court orders, or legal process served on us.
  • Protect or defend the rights, property, or safety of Blackwave, our users, or others.
  • Investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.5 Aggregated or De-identified Information

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Regular security training for our employees
  • Monitoring for suspicious activities and unauthorized access attempts

We restrict access to personal information to Blackwave employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

6. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information and whether we can achieve those purposes through other means
  • The applicable legal, regulatory, tax, accounting, or other requirements

In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Portability

You may have the right to request access to the personal information we hold about you and to receive your data in a portable format.

7.2 Correction

You may have the right to request that we correct inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

7.4 Restriction and Objection

You may have the right to restrict or object to our processing of your personal information in certain circumstances.

7.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7.6 Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section below.

9. International Data Transfers

Blackwave is based in the United States, and we process and store information on servers located in the United States. If you are located outside the United States, we may transfer your personal information to the United States for processing. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection rules than those of your country.

When we transfer personal information from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States or other countries that may not provide an adequate level of data protection, we use appropriate safeguards, such as standard contractual clauses approved by the European Commission, to ensure that your personal information receives an adequate level of protection.

10. Cookies and Tracking Technologies

We and our third-party service providers use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website and to analyze website traffic. These technologies help us improve our Services, customize your browsing experience, and tailor our marketing efforts.

10.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

10.2 Your Cookie Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

The date the Privacy Policy was last revised is identified at the top of the page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Phone: +1 6167997578
  • Mail: 904 Cactus Ln, Edinburg, TX 78541-0000

We will respond to your request within a reasonable timeframe.